Most frequent questions and answers

Refunds are not available.

If you receive the wrong item we will cover the return cost.

No, unfortunately, We want to ensure that you receive your items as quickly as
possible. However, you realized you made an error in your address. Please let us know by emailing us shipping@basoule.com

We send out confirmations, via email automatically once an order and payment are

Once your package is shipped, you will receive an email notification confirming the
shipment. The email will provide you with the tracking number for your package.

No, you are not required to have a PayPal account to purchase from BAsoule’. However, if you already have PayPal account, you may use it as your payment method.

BAsoule’ accepts Visa, MasterCard, Discover, American Express, APPLE PAY, Paypal.

Please allow us 1-2 business days for your order to be processed and shipped out.

BAsoule’ships anywhere in the world using USPS Priority Mail and USPS Express Priority Mail. This service allows us to offer fast standard delivery in 3-5 business days and express delivery in 1-3 business days depending on order processing time and the distance of the shipping address from our store in Cincinnati, Oh.

Basoule’ reserves the right to offer a different bottle. If the dropper option, runs out during a sale, mishap on the vendor or etc.